The staff of the Catskill Center for Independence believes that the Center’s consumers have the right to expect certain things when they utilize Center services.  It is to this end that we have developed the following list of consumers’ rights.

 

Consumer’s Rights

 

1.  Consumers of the Catskill Center for Independence will be treated with respect and dignity.

 

2.  All consumers will be treated in a courteous and friendly manner.

 

3.  Consumer issues will be kept confidential.

 

4.  Any consumer information that is shared with another person, agency or organization will be done so ONLY with the consumer’s written permission in the form of a current signed release of information form.

 

5.  All requests for Center services will be addressed by a Center staff member within five (5) business days from receipt of the request.

 

6.  All consumers will have an opportunity to develop an independent living plan if they choose.

 

7.  Consumers have the right to initiate the grievance procedure for consumers if they feel any action, occurrence or attitude is unfair or inequitable in the Center’s delivery of services.  You may contact VESID directly at:

VESID

Centers Administration Unit

One Commerce Plaza

Albany, NY  12234

1-800-222-5627 (Voice/TTY)

 

 

            As a consumer of the Catskill Center for Independence, I have been informed of my rights as listed above.

WE ARE OBLIGATED BY STATE LAW TO PROVIDE CONSUMER INFORMATION

TO THE NEW YORK STATE EDUCATION DEPARTMENT UPON THEIR REQUEST

 

The submission of this form with my name, date and birth date attests that I have read and understand my rights as a consumer

 

 Name Date

Date of Birth

I am using my date of birth as my e-signature.